Blogs
Here you will find all our blog articles about ICT, technological developments and IT Synergy news.
Blogs

What is a softphone and how does it work?
Are you often on the road or do you regularly work from home? Then you have come to the right place with the softphone. It is a combination of ‘software’ and ‘telephone’. It is simply software that you install on your phone or laptop. This way you are always reachable, wherever you are. Curious about what you can do with the softphone and how to use it? You can read that in this blog. What is a softphone? A softphone is software in the form of an app. In this app, you can enter a telephone number on a number keypad, just like on your smartphone. You can simply install this software on the devices you already own, such as your mobile phone or laptop. You do not need to purchase any additional hardware for this. A softphone works via VoIP telephony (Voice over Internet Protocol): a telephony solution that enables telephony via the internet, instead of via traditional telephone lines. You can use the softphone to call via your business VoIP number, which means you can be reached both internally and externally. Hosted VoIP solution A hosted VoIP solution is recommended to be able to use a softphone within your organization. With hosted VoIP you replace your traditional, physical telephone exchange with an online telephony platform. Your entire telephony environment is then located in the cloud, so that no physical maintenance is required. In addition, you can easily log in to the platform yourself, where you can manage everything yourself. For example, you can view all your users and call boxes in one overview.

What is the dark web and how do you keep your data safe?
Have you ever heard of the dark web? Then you probably know that it can be just as ‘dark’ as it sounds. For both organizations and individuals, there is always a risk that confidential data ends up on this hidden part of the internet and is even sold by cybercriminals. Of course, you want to prevent this. In this blog, we explain what the dark web is exactly, why it can be dangerous and how you can effectively protect your company data. What is the dark web? You can think of the Internet as an iceberg, which consists of three layers: Surface web This ‘top’ part of the internet is accessible to everyone and consists of websites that can be found via search engines. Almost everyone uses this part daily. Deep web This larger ‘lower’ part of the internet contains information that is not accessible to everyone and requires authentication. Think of medical or corporate information and intranets. Dark web The dark web is a part of the deep web. Anonymity is paramount here, which makes both legal and illegal practices possible. Many criminal activities take place on this hidden part of the internet, such as trading leaked company data, credit card details and hacking software. Although this part of the internet is known for these criminal activities, it is also used for legitimate purposes such as protecting privacy by journalists and activists to be able to communicate safely. What are the dangers of the dark web? On the dark web, criminals can communicate anonymously with each other, performing various illegal activities. These activities can have negative consequences for organizations. The following things are regularly leaked and sold on this part of the internet: Sensitive Company Data: Login credentials, credit card numbers, and other sensitive company information are sold for small amounts of money. This is how criminals can sometimes penetrate the most critical corporate systems. Phishing templates: Phishing templates are also traded. This allows cybercriminals to send convincing phishing attacks. Ransomware: Malicious software is easy to obtain here and can be deployed without the cybercriminal having any technical knowledge. Protect your data with dark web monitoring Our ‘dark web monitoring’ service searches the dark web for information that relates to your organization. For example, it checks whether stolen login details, credit card numbers and other company information have been leaked or sold on the dark web. Is something found? You will be warned immediately and receive a report with details about the leaked data, such as: Which accounts have had their login details leaked? When was this data found on the dark web? How did this data get there? This way you can take the right actions to prevent further damage such as identity theft and financial damage. For example, you can reset your passwords or increase the security of certain accounts. In this way, you can respond as quickly as possible to possible threats as an organization and increase your cyber security. Dark web monitoring proactively searches for sensitive data that has ended up in the wrong place, before it can be abused. Do you also want to protect your company data and take your cybersecurity to the next level? Then contact us without obligation!

Endpoint Detection & Response: Why Your Organization Needs This Solution
Cybercriminals are getting smarter, but is your security getting smarter? With cyberthreats becoming increasingly sophisticated, traditional antivirus software is not enough as a security solution. Cyberattacks can strike very quickly and cause damage before you know it. That is why more and more organizations are opting for that extra bit of security: Endpoint Detection & Response (EDR). This security solution continuously monitors your devices (endpoints) for suspicious activity. But how exactly does EDR work and why does your organization need it? You can read it in this blog. Antivirus software alone is not enough A virus scanner identifies viruses on your endpoints. The antivirus software does this by using a blacklist, which contains the malware that is known to the software. If a file is found during a scan that matches the list, the antivirus software will stop this file and delete it for you. During scanning, the virus scanner only compares files with known malware. The daily new cyber threats are not included here, because they must first be on the blacklist to be identified. A virus scanner is therefore not real-time and complete. What is EDR and how does it protect your endpoints? While traditional antivirus software only identifies known threats by using blacklists, EDR can also identify unknown and new threats. EDR is an automated security solution that continuously monitors the behavior on your devices. It recognizes various suspicious activities, which deviate from normal behavior, even if they have never occurred before. EDR provides detailed insights into the entire threat cycle, which helps you investigate and improve your endpoint security. In addition, the security solution can also intervene immediately if it recognizes something suspicious. If an attack is identified and prevented, EDR shares the details of the attack with your other endpoints. This way, all your other endpoints are protected against a similar attack. With EDR security, you are better prepared for advanced cyber threats and can respond quickly and effectively when something goes wrong. Why choose EDR? The benefits for your organization Why choose Endpoint Detection & Response, instead of just traditional antivirus software? Real-time monitoring: EDR continuously monitors your endpoints, identifying suspicious activity immediately, not during a scheduled scan. Unknown cyber threats: EDR uses behavioral analysis to identify not only known threats, but also unknown and emerging threats. Automated recovery actions: In the event of a cyberattack, EDR can intervene immediately by blocking processes or quarantining files. Insight and analysis: EDR provides detailed reports on how an attack occurred and what steps were taken, allowing you to improve your security. How can IT Synergy help you? Our EDR security solution protects all endpoints of your organization against both known and unknown cyber threats. In addition, we also provide awareness training so that you know how to deal with the notifications generated by EDR. Do you also want to improve the cybersecurity of your organization? Then contact us without obligation! Want to take your security to the next level? Read our blog about the dark web! Frequently Asked Questions What is an endpoint? What is the difference between EDR and traditional antivirus software? Should I replace my antivirus software with EDR?

Microsoft Places and Copilot: Hybrid Working Made Easy
You probably recognize it: you go to the office to be able to consult with your colleagues more easily, but when you arrive it turns out that you were the only one with this idea, because your colleagues are all working from home today. The flexibility of the hybrid work environment can be very nice, but for these kinds of situations a solution would come in handy. Imagine if you always knew exactly where your colleagues were working, so that you would no longer be faced with these kinds of surprises. With Microsoft Places this is now possible! In this blog you can read what Microsoft Places exactly is and how it can improve your working days. What is Microsoft Places? Microsoft Places is a platform that makes it easy to plan when, where and with whom you work. The platform integrates with Microsoft Outlook and Teams, allowing you to plan your office days as efficiently as possible. For example, you can see when your colleagues are in the office and via an interactive map of your office you can immediately see which meeting rooms and flex desks are available. Do you need to consult with your team about that one project? Microsoft Places helps you choose the best day by showing you when your colleagues are in the office. While you’re there, you can also book a meeting room! Copilot makes it even easier Since 2024, Copilot has made using Microsoft Places even easier. This AI solution from Microsoft helps you determine when it is best to come to the office, based on your colleagues’ agendas. Copilot also supports you in booking meeting rooms. Microsoft Places also indicates the maximum number of people per meeting room, so you never book a room that is too small or too large for your meeting. Do you need a whiteboard for a brainstorm with your team? The availability of whiteboards and other facilities is also displayed in Microsoft Places, so that Copilot can select the most suitable meeting room for you. The tool also helps you find your colleagues in the office building, including the floor they are on and the desk they are working at. The benefits of Microsoft Places for your organization Enhanced collaboration: Microsoft Places helps you plan the best days to work based on your colleagues’ presence. By suggesting the ideal days to come to the office, Copilot helps you collaborate and schedule meetings with colleagues at the most convenient times. No more missing each other in the office! Optimal use of space: Microsoft Places provides insight into the use of workstations and meeting rooms. Copilot analyses this data and makes suggestions to optimise the layout of your office, so that the available office space is used optimally. Automation: Copilot in Microsoft Places saves you a lot of manual work. The AI assistant chooses the best office days for you, helps you find colleagues in the office building and arranges the booking of meeting rooms. This way you have less to plan yourself and can focus on more important tasks. How can IT Synergy help you? With Microsoft Places, you can optimize your organization’s office occupancy and make hybrid working even more flexible. Do you also want to organize your working week efficiently by choosing the best office days? We are happy to help you with the implementation of the complete Microsoft 365 environment, including Microsoft Places. Feel free to contact us for free advice! Read more about implementing Microsoft 365 for your organization here
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