What is a softphone and how does it work?

Are you often on the road or do you regularly work from home? Then you have come to the right place with the softphone. It is a combination of ‘software’ and ‘telephone’. It is simply software that you install on your phone or laptop. This way you are always reachable, wherever you are. Curious about what you can do with the softphone and how to use it? You can read that in this blog.

What is a softphone?

A softphone is software in the form of an app. In this app, you can enter a telephone number on a number keypad, just like on your smartphone. You can simply install this software on the devices you already own, such as your mobile phone or laptop. You do not need to purchase any additional hardware for this. A softphone works via VoIP telephony (Voice over Internet Protocol): a telephony solution that enables telephony via the internet, instead of via traditional telephone lines. You can use the softphone to call via your business VoIP number, which means you can be reached both internally and externally.

Hosted VoIP solution

A hosted VoIP solution is recommended to be able to use a softphone within your organization. With hosted VoIP you replace your traditional, physical telephone exchange with an online telephony platform. Your entire telephony environment is then located in the cloud, so that no physical maintenance is required. In addition, you can easily log in to the platform yourself, where you can manage everything yourself. For example, you can view all your users and call boxes in one overview.

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